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Website Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) This privacy policy

This privacy policy was made using an SEQ Legal privacy policy template created for

(2) What information do we collect?

We may collect, store and use the following kinds of personal information:
  • (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
  • (b) information that you provide to us for the purpose of registering with us
  • (c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
  • (d) any other information that you choose to send to us;

(3) Cookies

Please see our Cookies policy (below)

(4) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
  • (a) administer the website
  • (b) send to you goods requested via the website
  • (c) send you general (non-marketing) commercial communications
  • (d) send you email notifications which you have specifically requested
  • (e) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email or similar technology (you can inform us at any time if you no longer require marketing communications)
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(5) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:
  • (a) to the extent that we are required to do so by law;
  • (b) in connection with any legal proceedings or prospective legal proceedings;
  • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
  • (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

(6) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries (including the United States, which do not have data protection laws equivalent to those in force in the European Economic Area. In addition, personal information that you submit for publication on the website, for example when leaving a comment in response to an article published on our site) will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.

(7) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(8) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(9) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
  • (a) the payment of a fee (currently fixed at £10.00); and
  • (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(10) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(11) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(12) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact us. Website Cookies Policy Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) About cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(2) This cookies policy

This cookies policy was made using an SEQ Legal template available on Website Contracts.

(3) Cookies on this website

We use Google Analytics to analyse the use of this website. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Googles privacy policy is available at: We use the following session cookies on this website which relate to our use of Google Analytics tracking software:

(4) How we use cookies

We may use the information we obtain from your use of our cookies for the following purposes:
  • (1) to track visitors as they navigate our website
  • (2) to improve the website’s usability
  • (3) to analyse the use of our website
  • (4) in the administration of this website

(5) Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:
  • (1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
  • (2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

(6) Deleting cookies

You can also delete cookies already stored on your computer:
  • (1) in Internet Explorer, you must manually delete cookie files;
  • (2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
Obviously, doing this may have a negative impact on the usability of many websites.

(7) Contact us

This website is operated by Met Serve Limited. If you have any questions about our cookies or this Cookies Policy, please contact us.


We at Met Serve Ltd are proud of our achievements, customer service and reputation as a local plumbers. But don’t just take our word for it, below are a just few testimonials from happy customers over the past year. Any feedback received is passed onto our team to ensure they are aware of the well-deserved recognition and thanks from our customers.

Local community involvement

As a local plumbers we are also keen to give back to the communities in which we operate. We regularly sponsor and support charity and community events – and as we are based in Tadworth we have a special relationship with a local charity The Children’s Trust in Tadworth.

Trusted hero with British Gas
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